Privacy Policy

Information you provide to us. When you contact us, book a demo, request support, subscribe to updates, or sign up for one of our products, we may collect your name, email address, phone number, company name, job title, and the contents of your message or request. If you create an account in one of our products, we also collect your account credentials and any content you submit while using the product.

Information collected automatically. When you use the Services, we and our service providers automatically collect certain technical information, such as:

• Device and browser information (device type, operating system, browser type and version, screen resolution, language settings).
• Usage information (pages viewed, features used, links clicked, time spent, referring pages, and the dates and times of your visits).
• Network information (IP address and approximate location derived from it, such as city or region).
• Cookies and similar technologies, as described in the Cookies section below.

Information from other sources. We may receive information about you from business partners, publicly available sources, or third-party services you connect to our products, and combine it with the information described above.

We use the information we collect to:

• Provide, operate, maintain, and improve the Services and our products.
• Respond to your enquiries, demo requests, and support tickets.
• Create and manage accounts, and authenticate users.
• Send administrative messages, such as updates to our terms and policies, security alerts, and service notifications.
• Send marketing communications you have opted in to receive — you can unsubscribe at any time.
• Analyse how the Services are used so we can improve performance, usability, and our product roadmap.
• Personalise your experience, including remembering your preferences.
• Detect, prevent, and respond to fraud, abuse, security incidents, and other harmful activity.
• Comply with legal obligations and enforce our agreements.

Where our products use artificial intelligence to deliver features, we process the inputs you provide to generate the requested outputs. We do not use your private content to train our models without your consent.

Where applicable data-protection law (such as the EU/UK General Data Protection Regulation or India’s Digital Personal Data Protection Act, 2023) requires a legal basis, we rely on:

• Consent — for example, when you opt in to marketing emails or non-essential cookies. You may withdraw consent at any time.
• Performance of a contract — to provide the Services you have signed up for.
• Legitimate interests — to operate, secure, and improve the Services, where those interests are not overridden by your rights.
• Legal obligation — where processing is required to comply with the law.

We use cookies, local storage, and similar technologies to keep the Services working, remember your preferences, and understand how the Services are used. Broadly, these fall into:

• Strictly necessary — required for core functionality such as security, session management, and load balancing.
• Preferences — remember choices you make, such as language or region.
• Analytics — help us understand aggregate usage so we can improve the Services.

You can control cookies through your browser settings, including blocking or deleting them. Disabling some cookies may affect how the Services work.

We do not sell your personal information, and we do not share it with third parties for their own advertising. We share personal information only:

• With service providers — vendors who help us run the Services (such as cloud hosting, analytics, email delivery, and customer support), under contracts that limit how they may use your information.
• For legal reasons — when required to comply with applicable law, regulation, legal process, or an enforceable governmental request, or to protect the rights, property, or safety of Netics, our users, or the public.
• In business transfers — in connection with a merger, acquisition, financing, or sale of assets, in which case this Policy will continue to apply to your information.
• With your consent — or at your direction, for example when you ask us to connect a third-party integration.

We keep personal information only as long as needed for the purposes described in this Policy — for example, for as long as you have an account with us, or as needed to respond to your enquiry. We may retain certain information for longer where required by law, to resolve disputes, or to enforce our agreements. When information is no longer needed, we delete it or de-identify it.

We use technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction — including encryption in transit, access controls, and least-privilege practices. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you and the relevant authorities where required by law.

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — ask us to correct inaccurate or incomplete information.
• Deletion — ask us to delete your personal information.
• Portability — receive your information in a structured, machine-readable format.
• Objection and restriction — object to or ask us to limit certain processing.
• Withdraw consent — where processing is based on consent, withdraw it at any time without affecting prior processing.
• Complain — lodge a complaint with your local data-protection authority.

To exercise any of these rights, contact us at enquiry@neticshq.com. We will respond within the timeframe required by applicable law and may need to verify your identity before acting on your request. You can opt out of marketing emails at any time using the unsubscribe link in those emails.

We may process and store information in countries other than the one you live in, and those countries may have data-protection laws that differ from yours. Where we transfer personal information internationally, we use appropriate safeguards — such as standard contractual clauses or transfers to countries recognised as providing adequate protection — as required by applicable law.

The Services are not directed to children, and we do not knowingly collect personal information from anyone under 18 years of age (or the age of majority in your jurisdiction). If you believe a child has provided us personal information, please contact us at enquiry@neticshq.com and we will delete it.

The Services may link to third-party websites or services that we do not control, and our products may let you connect third-party integrations. This Policy does not apply to those third parties — we encourage you to review their privacy policies before providing them your information.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above, and for material changes we will provide more prominent notice — such as an email or an in-product notification. Your continued use of the Services after a change takes effect means you accept the updated Policy.

If you have questions, concerns, or requests about this Privacy Policy or how we handle your personal information, contact us at enquiry@neticshq.com. We aim to respond to all legitimate enquiries promptly.